Terms and conditions

All prices are in the chosen currency, DKK, ISK, NOK, SEK, USD or Euro. Purchases to Faroe Islands are including Faroese vat of 25%.

Customers residing outside Faroe Islands do not pay Faroese VAT, and prices are displayed excl VAT. Please note that it is the sole responsibility of the customer to pay local taxes and costums duties.

We reserve the right to cancel orders if there should be an error of prices caused by mistyping.

Our webshop accepts payment by Credit-/Debitcard, Paypal & Bank transfer. Credit-/Debitcard and Paypal payments are authorised at the moment of shipment from our warehouse. Backorders however are authorised when the order has been verified and accepted by our supplier.

Orders are shipped promtly after receipt of paymentnotice. Backorders are promtly forwarded to our suppliers and should be shipped within 2-3 days from suppliers warehouse. All deliveries outside Faroe Islands are shipped by air mail and should reach most urban places within a few days.

Faulty Items
As a customer you have the right to return items with manufacturing faults. Items will be accepted if the goods are sold and delivered with faults that appear, within a period of 2 years. The faulty items must be due to material or production faults.

Cancellation and returns
As a customer you have 14 days to return your order, and Diilato will return the price of the goods excluding any transfer fee. The customer bears the cost of return shipment.

Return of goods
Items are to be returned to the following address:

Dalavegur 26
FO-100 Tórshavn
Faroe Islands

Please be noted we do not accept parcels returned by cash on delivery (COD).

On returning faulty items please state clearly the reason, as this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Tracking will then be possible and waives any doubt that the parcel has been received by Diilato webshop

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